1. General rules

(1) The following conditions apply to all orders placed by the customer (hereinafter and "you" or "your's") of, hereinafter called "Glass Design", "us" or "we" using a mobile version of the site, or additional phone conversation with

When using and / or place an order, you agree to these terms and conditions set forth herein (the "Terms"). Please make sure you read and understand the terms before you place an order.

(2) Shopping from can be done with and without registration. For fast, easy and convenient shopping we recommend that you fill out the registration form. You can purchase goods from the online store also as a guest.

(3) Orders may be made by persons at least 18 years оld who have unrestricted rights and who have a valid residence address or another address. When ordering you agree to provide accurate and correct information related to the delivery address, name, telephone number, email address and any other information requested in the registration form. If you provide false information, Glass Design may, without notice terminate the contract and restrict user access to his account and is not responsible for damages caused as a result of this false information.

(4) Glass Design protects the privacy of all its customers. The information you provide when registering is not shared with third parties and is used only for the purpose of quality of service.

(5) The inclusion of products or services at a particular time does not guarantee that such products or services will be available at any time. We reserve the right to suspend the supply of any product at any time.

(6) The information published on is owned by ET "Glass Design - Vеrginia Velcheva". Reproduction and use of images, texts and other information on this site from other online stores, and other organizations and individuals without written authorization it is not allowed.

(7) We reserve the right to change these Terms from time to time without prior information. The version of the conditions that will apply to your order will be the one that was published on at the time of order.

2. Prices and shipping costs

(1) The prices of goods are final and do not include the cost of delivery and additional services (eg. Gift wrapping, etc..).

(2) Cost of delivery and additional costs, if any, are clearly indicated when placing the order.

(3) If we can not deliver your order in one shipment and must do more than one delivery, there will be no additional charges for subsequent deliveries.

(4) There may be difference in prices of goods and services ordered and purchased the studio and ordered and purchased online.

3. Ordering and contract

(1) You can place an order by following the steps of website or by phone if necessary supplementary call.

(2) After you place an order, you will receive a confirmation email.

(3) If for some reason we can not process your order, we will inform you about as soon as possible. If you have already paid, we will refund the amount. If for some reason the case should be settled otherwise, we will notify you and ask you to contact us to arrange reimbursement

(4) All products Glass Design are unique - they are usually made in a single copy. Most of them can be ordered for production. In some cases, the customer can choose size and color. Please note that the technology of production makes possible a minor deviation from the displayed image of the product. We recommend if you have hesitation to talk to us before you place an order.

4. Delivery

(1) Glass design gives great importance to the receipt and processing of orders and fast delivery. Glass Design attempts to deliver orders in the shortest time - 3 to 5 business days after confirmation.

  • For all orders placed on working days before 16:00. - Delivery is made within five working days.
  • For orders made on Saturday, Sunday or other public holiday - processing is performed on the first working day after, and from that moment began the counting of the delivery period.
  • If the ordered goods are not available and you have ordered their production, you will be notified of the exact date of production and delivery. The usual term for the manufacture and delivery is 30 working days. If the product is overwrought or when production is related to the import of materials is possible that this period be longer.
  • If the term is longer than 60 working days, you are entitled to cancel the contract no later than three working days after receiving notice of the deadline for delivery. The lack of a clear response to the cancellation of the contract means that you agree with the term.

(2) In any case, you will receive a confirmation email with information about the delivery time. If your order does not arrive by the deadline, please contact us by phone or via email.

5. Withdrawal of the contract, return and exchange

(1) You can cancel or return your order within 15 days after receipt of ordered goods or services. The amounts for goods purchased will be refunded, except shipping costs or additional services, if any, are made. By ordering more than one product or service, you can choose to hold certain goods and services. Not subject to cancellation or return additional services such as gift wrapping.

(2) Our products are unique works of authorship and in most cases are made in a single copy, please note that when you want to replace, you can select another - similar product or to order special production.

(3) If you want to cancel or return your order, please inform us by sending a completed application form for return of goods - a pre-filled form.

(4) We will refund the money or if the goods are not paid, we will reflect the withdrawal of the order in your personal balance. Repayment shall be made only by bank transfer, so please fill in the correct bank account into which the funds can be transferred.

(5) Courier cost of returning the goods are paid by the customer. As the amounts are recovered only by bank transfer we will not accept items back with a request for payment of cash.

(6) If the goods you receive are defective, please notify us immediately and proceed to return the goods. Glass design will reimburse the full amount you paid for any products for which it is established that they are defective. Not accepted as defects in the glass, some differences, which result from the production technology (such as air bubbles, slight irregularities in the shape, etc.). Please note that we offer unique, original works, not industrial production. At your hesitation in technology you can consult with us before you place an order.

(7) Glass design ensures full refund if the goods are returned in time and in the same condition in which they were when you received them. This means that goods should not be in any way damaged, contaminated, exposed to various external influences, altered, treated chemically or physically changed, used or carried (jewelry) and that all labels or markings shall be on its place.

(8) Our goods are fragile and please take care that they will be returned without being damaged during transport. Returned items damaged in transit due to improper packaging will not be accepted.

(9) All returns must be accompanied with a completed form to return and proof of purchase.

(10) We will refund the value of the goods paid as soon as possible and not later than 30 days from the date of receipt of the goods and documents to them.

6. Payment

(1) You can pay your purchased goods by cash on delivery, by bank transfer or by valid credit or debit card.

(2) bank transfers are made to the following account no later than five working days from the date of the order.

Account name: ET "Glass design - Virginia Velcheva"



(3) In this case, the delivery period begins upon receipt of funds on our bank account.

7. Our responsibility

(1) These rules shall not exclude or limit the liability of Glass design which derives from current laws.

(2) Our maximum liability to you for any possible losses or damages in connection with your order, is limited to the total price of the order.

8. Colors

We do everything possible to show adequately our products, including their composition, size, shape and color. The color that you see depends on your computer system and we can not guarantee that your computer will display full color matched with the actual product

9. Transfer of duties

Glass Design reserves the right to transfer or offer as collateral to third parties and any claims for payment that are incurred in connection with the supply of goods.

10. Property rights

All intellectual property such as trademarks and copyrights remain the property of Glas design. Any use of or its contents, including copying or storing of that content, in whole or in part, except for personal, non-commercial use, is prohibited without permission from Glass design.

You should not use this site in any way that causes or may cause damage that is unlawful and fraudulent and causing damage associated with the distribution of malicious computer software, data collection and other activities that have not permitted by law.

Form for refund or replacement

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